Our commitments
Service Charter
Treat every online customer with the same care reserved for those entering the boutique. Public, measurable commitments since 1917.
Response within 48 hours
We respond to every request (email, WhatsApp, chat) within 48 working hours, even during peak periods and sales. Support is in Italian, provided by the boutique team — people who know the products because they select, handle, and ship them daily.
Within 14 days of return receipt
Once the return arrives at our warehouse and passes quality control, the refund is issued within 14 days, using the same payment method as the order. You will receive email confirmation at every step: return received, inspection completed, refund issued.
24/48h in Italy, from our warehouse
All orders ship from the boutique’s internal warehouse — no dropshipping. We deliver within 24/48 hours throughout Italy with tracked express courier. Every item is checked and hand-packed before shipping. Shipping time details.
Real stock, synchronized with the boutique
Our online catalog reflects the real warehouse availability. We work to eliminate order cancellations: if an item is unavailable, we proactively contact you within 24 hours with an alternative or immediate refund.
100% guaranteed
We are authorized retailers of all brands in the catalog. Every garment, accessory, and fragrance comes directly from the maisons or official distributors, with original labels, guarantees, and certifications.
Careful as at the boutique counter
Every order is packaged with quality protective materials. On request, we prepare the gift wrapping with the care of a boutique: the package arriving at your home must excite as much as one handed over personally.
Personal, like in boutique
Sizes, fit, combinations, gift ideas: our team answers via WhatsApp and chat with personalized advice, not automated replies. For important purchases, you can request a dedicated consultation before ordering.
Reliability, documented
Over 4,600 verified customer reviews, more than a century of history (since 1917), recognized among Italy’s best e-commerce. If anything does not go as promised in this Charter, write to us at info@vittoriocitro.com: we respond personally.
A promise is our first contract.
Since 1917.